Terms & Conditions

The Name Train

This website is owned by The Name Train. Address: The Name Train, 19 Crown Street, Blyth, Northumberland, NE24 2EE. Email: accounts@thenametrain.com

Our website and all of our products & designs are protected by author rights and copyright. No part of this website or any of its contents or designs may be reproduced, in part or in whole, without the prior written consent of The Name Train.

By placing an order on this website you have agreed to abide by our Terms & Conditions as laid out below.

 

Our Refund Policy

 

Personalised Name Prints

As our name prints are personalised/made-to-order they are exempt from return and are non-refundable.

Please ensure all personalised details are correct when placing your order as mistakes can not be rectified after the order has been produced. The Name Train take no responsibility for any spelling or punctuation mistakes made by the customer.

If you have made a mistake with your order and it has already been printed/dispatched then there will be a minimum charge of £3.99 for sending a replacement (price may vary based on product ordered and delivery method).

If however we have made a mistake with any of the personalisation on your order please contact us and we will arrange to send a replacement at no extra cost to yourself.

If your order has arrived damaged contact us by email quoting your order reference number and attaching some photographs of the damage. We will then look into this for you and arrange for a replacement order to be dispatched where applicable. Important – any damaged orders must be reported within 7 days of receiving the item for a replacement to be sent.

Occasionally orders can go missing – please contact us with your order reference if you have not received your order within 5 days of your confirmation of dispatch. All missing items must be reported to us by email within 30 days of you order being dispatched.

 

Product Prices

All prices on our website are shown in British Pounds (GBP). Prices are inclusive of VAT. Prices do not include delivery which is calculated at the checkout based on delivery location. The Name Train reserve the right to amend product prices and discount offers at any time.